Return and Refund Policy

At ProSavingSmart, we strive to ensure customer satisfaction. This policy outlines how returns and refunds are handled:

  1. Eligibility for Returns: Items may be returned within 30 days of delivery, provided they are unused, in original packaging, and in resalable condition.

  2. How to Return an Item: To initiate a return, please contact our customer service team with your order number and reason for return. We’ll guide you through the next steps.

  3. Refund Process: Once the returned item is received and inspected, refunds will be issued to the original payment method within a specified number of business days (typically 5–10 days).

  4. Non-Returnable Items: Certain products are not eligible for return, including perishable goods, custom-made items, or final sale products.

  5. Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item was damaged, defective, or sent in error.

  6. Exchanges: If you need a different size or product, we offer exchanges subject to product availability. Please contact us for assistance.